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Why do I see “My Performance metrics are not currently available”?

This usually does not mean your data is missing. Most often, the selected period does not match a period your organization has submitted. This is common when your fiscal year does not line up with the calendar year.

 What to do

  1. Move the period slider to a quarter or year you know has already been submitted.
  2. Check your view to make sure the period matches your fiscal or calendar reporting.
  3. Start with your most recent submitted period and move one period at a time.

Why this happens

Some organizations report on a fiscal year that does not match the calendar year, so data may appear under a different period than expected.

Contact support if

  • You selected a period you know was submitted, but no metrics appear
  • Your fiscal-year and calendar-year periods seem mismatched
  • You are not sure which period should contain your data

If you contact support, send

  • The quarter or year you expected to see
  • Whether you were using fiscal year or calendar year
  • A screenshot of the message
  • The latest period your organization submitted