Password Reset Isn't Working

If you are trying to reset your password through the "Forgot your password?" link, and the reset email is not arriving, please send us a note. This is usually caused by one of the following:

You are using a different email address than the one we have on file.
It has been too long since your last login, and your account is now inactive.

We're happy to help. Please contact our support team, and we'll get back to you as soon as possible.

Have you logged in before but can no longer access your account?

In October 2023, CoMetrics updated its platform security and introduced multi-factor authentication (MFA, also known as two-factor authentication or 2FA). All active users at that time received a temporary password and an invitation to set up new login credentials. If you have not logged in since before October 2023, your account may need to be reactivated — please contact our support team and we will be happy to assist you.

Password Reset Isn't Working

Are you trying to reset your password and it's not working? Keep reading!