Are you trying to reset your password and it's not working? Keep reading!
If you are trying to reset your password through the "Forgot your password?" link, and it doesn't seem to be doing anything, please send us a note. It might be:
- You are using a different email address than we have on file.
- It's been too long since your last login, and your account is inactive
We're happy to help. Please send us a note, and we'll get right on it!
Have you logged in before and now it's not working?
In October 2023, CoMetrics updated the site's security and adopted multi-factor authentication (MFA, sometimes known as 2-factor authentication). All active users received a temporary password for login and an invitation to set up new credentials. If you haven't logged in since before October 2023, send us a note, and our support team will get you squared away!