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Not Getting a Code to Log In? Read on!

Everyone who logs into the CoMetrics site is required to set up Multi Factor Authentication (MFA) and receive codes via text message or an app.

How do I set up multi-factor authentication (MFA)?

When setting up your account, you choose to receive the authentication code either via text message on your phone or through an app like Google Authenticator, Microsoft Authenticator, or Authy. Make note of which you choose because you'll use it each time you log into the site.

If you choose SMS (text messaging), put a "+1" in front of your 10-digit phone number when entering your phone number. The set-up will fail if you leave out the +1.

What should I do if I need to reset or change my MFA?

If you've already completed set-up and are experiencing issues, have recently changed phones/devices, or want to change your MFA method, we may need to reset your MFA. Submit a request, and our support team will assist you.

Why am I not receiving my MFA code?

Troubleshooting tip: Experiencing delays in receiving codes? Restarting your phone is recommended as a first step, as delays are often related to a carrier or app issue.