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Not Getting a Code to Log In? Read on!

Everyone who logs into the CoMetrics site is required to set up Multi Factor Authentication (MFA) and receive codes via text message or an app.

When setting up your account, you choose to receive the authentication code either via text message on your phone or through an app like Google Authenticator, Microsoft Authenticator, or Authy. Make note of which you choose because you'll use it each time you log into the site.

If you choose SMS (text) messaging) put a "+1" in front of your 10-digit phone number when entering your phone number. The set-up will fail if you leave out the +1.

If you've already completed set-up and are experiencing issues, have recently changed phones/devices, want to change your MFA, we may need to reset your MFA. Send us a note, and we'll be glad to help you!

Troubleshooting Tip: Experiencing slowness with receiving codes? Try restarting your phone! Often, this can be a carrier or app issue and a reset is the first thing to try.