---
title: I Never Completed My New Account Setup
description: Need to start again with setting up your account? Use the password reset option to receive an email that will get you back on track.
---

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# I Never Completed My New Account Setup

## Need to start again with setting up your account? Use the password reset option to receive an email that will get you back on track.

## How do I reset my password and log in to CoMetrics?

To reset your CoMetrics password, go to the CoMetrics login page, click **Forgot Password**, and enter the email address on file for your account. You will receive a temporary password by email. CoMetrics also requires *multi-factor authentication* (MFA) at every login — have your phone ready before you begin.

## What are the steps to reset my password?

1. Visit the CoMetrics login page at **app.cometrics.com** (or your organisation's login URL).
2. Go to the CoMetrics login page and click **Forgot Password**.
3. Check your inbox for an email containing your new temporary password and login instructions.
4. Log in with the temporary password.
5. When prompted, create a new permanent password.
6. If you do not receive the reset email within a few minutes, check your spam or junk folder. If it still has not arrived, [contact our support team](https://share.hsforms.com/1_jrXix7jTKKHTsuQBCEHmw3thd1).

## What is multi-factor authentication (MFA) and how do I set it up?

CoMetrics requires all users to set up multi-factor authentication (MFA, sometimes called two-step verification) for enhanced security. MFA confirms your identity using a second factor — something only you have access to, such as your phone. During setup, you will choose between SMS text messaging or an authenticator app (such as Google Authenticator or Microsoft Authenticator). You must complete MFA at every login, so have your phone ready. **To set up MFA:**

1. After logging in with your temporary password, you will be prompted to set up MFA automatically.
2. Choose your preferred method: **SMS text message** or **authenticator app**.
3. Follow the on-screen instructions to verify your chosen method.
4. Once confirmed, MFA is active on your account.

If you encounter any difficulty during the password reset or MFA setup process, [contact our support team](https://share.hsforms.com/1_jrXix7jTKKHTsuQBCEHmw3thd1).

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