Can't log in? Basic Troubleshooting Tips

Here are some tips to help you log into the site.

  • Try using Google Chrome or any other Chromium-based browser like Edge.
  • New account? Use "+1" when entering your phone number to receive authentication codes.
  • Not getting your code? Did you pick SMS or the option to use an authentication app?
  • If you have logged in since November of 2023, try the "Forgot Password" option to change your password.
  • If you haven't logged in since before November of 2023, your account is locked. Please send us a note. We're happy to help get you back on track!
  • If you've changed devices and can't get your code, reach out and we can reset your account.

Still need help? Please reach out to us via email at support@cometrics.com.

Not sure why you can't access the site? Send us a note. We are here to help!